Terms and conditions

These terms apply to all orders placed through the craftalux.at online shop. They describe how a contract is concluded, how goods are delivered and paid for, and what rights you have if something is defective. Mandatory consumer rights always take precedence over these terms.

1. Scope and provider

Your contracting party is CraftaLux — Dimitri Korenev, Grabmayrgasse 2, Stiege 1, Tür 17, 1210 Vienna, Austria, e-mail shop@craftalux.at (“we”).

These terms apply in the version published at the time of your order. Deviating terms of the customer do not become part of the contract, even if we do not expressly object to them.

A consumer is anyone who concludes the contract for purposes that are predominantly outside their trade, business or profession (Section 1 of the Austrian Consumer Protection Act). All other customers are entrepreneurs.

Full provider details are given in the legal notice.

2. Conclusion of contract

The presentation of goods in the shop is not a binding offer but a non-binding invitation to place an order.

By submitting your order you make a binding offer to conclude a contract of sale. We confirm receipt of your order by e-mail without delay; this acknowledgement of receipt is not yet an acceptance.

The contract is concluded once we expressly declare acceptance or dispatch the goods, and at the latest upon their handover. If we do not accept your offer within five working days, you are no longer bound by it; any payment already made will be refunded in full without delay.

Every item is handmade and usually available in very small numbers. If an ordered item has already been sold, we will tell you immediately; the arrival of your order alone does not create a claim to delivery.

3. Prices

The prices shown in the shop in euro at the time of the order apply. All prices are final prices for consumers.

We are a small business within the meaning of Section 6(1)(27) of the Austrian VAT Act. VAT is therefore not charged and is not shown on invoices or confirmations.

Shipping costs are added to the price of the goods and are displayed separately before you complete the order. No shipping costs arise if you collect the goods yourself.

4. Payment

Payment is processed by the payment service provider Stripe using the methods offered during checkout. The amount falls due when the order is completed.

We dispatch the goods once payment has been received in full. If you collect the goods yourself, payment on handover can be agreed.

If you fall into default of payment, you owe statutory default interest and the reimbursement of necessary and appropriate collection costs, provided these are proportionate to the claim being pursued.

5. Delivery, delivery time and passing of risk

We currently deliver within Austria only. In addition, goods can be collected in Vienna by arrangement.

Items in stock are usually dispatched within three to seven working days of receipt of payment. Where an item has a different delivery time, this is stated on its product page. For individually made pieces the date is agreed separately.

If we cannot meet a promised delivery time for reasons within our control, we will inform you without delay and name a new date. Your statutory rights in the event of delay — in particular withdrawal after setting a reasonable additional period — remain unaffected.

For consumers the risk of loss or damage passes only on handover to you or to a person named by you (Section 7b of the Consumer Protection Act). For entrepreneurs the risk passes when the goods are handed over to the carrier.

We make partial deliveries only where this is reasonable for you; you incur no additional shipping costs as a result.

6. Retention of title

The goods delivered remain our property until payment has been made in full. Your right to use the goods as intended is not restricted by this.

7. Right of withdrawal

As a consumer you may withdraw from the contract within fourteen days without giving reasons. The period, the procedure, the cost of returning the goods, the exceptions and the model withdrawal form are set out in full on a separate page; that information forms part of these terms.

All details: Returns & withdrawal.

8. Handmade goods

All items are made by hand. Colour, grain, surface, fragrance intensity and dimensions may therefore differ slightly from the photographs and from a piece delivered earlier. Such variation is inherent in craft production and is not a defect as long as it does not exceed the customary degree and does not impair use or value.

Natural materials such as wax, wool, wood or linen continue to move; slight changes in structure and colour over time are likewise not a defect.

Screens reproduce colours differently, so minor colour differences between photograph and product are possible.

9. Warranty and guarantee

The statutory warranty applies. For consumers the warranty period is two years from handover; within the first twelve months a defect that appears is presumed to have existed at handover.

We give no guarantee beyond this. Voluntary guarantees given by third parties remain unaffected.

Entrepreneurs must examine the goods immediately after delivery and give notice of defects without delay (Section 377 of the Austrian Commercial Code); if no such notice is given, the goods are deemed approved.

10. Liability and safety information

We are liable without limitation under the statutory provisions for personal injury and in cases of intent and gross negligence. The same applies to claims under the Product Liability Act.

In cases of slight negligence we are liable for damage to property only where an essential contractual obligation has been breached, and then limited to the foreseeable damage typical of this kind of contract.

Candles are an open flame: never leave a burning candle unattended, keep it away from flammable objects, children and animals, place it on a heat-resistant surface and trim the wick to about one centimetre before each lighting. The safety and care instructions supplied with the goods must be observed.

11. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.

Please address complaints to shop@craftalux.at first — most matters can be settled directly.

12. Applicable law and place of jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only in so far as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.

Actions against consumers may be brought only before the court in whose district the consumer is domiciled, habitually resident or employed (Section 14 of the Consumer Protection Act). In dealings with entrepreneurs, the court with subject-matter jurisdiction for 1210 Vienna is agreed.

13. Contract text, language and final provisions

We store the text of the contract; you receive your order details and these terms in storable form with the confirmation e-mail. The language of the contract is German; the translations of this page serve comprehension, and in case of doubt the German version applies.

Should any provision of these terms be invalid, the contract remains effective in all other respects. The statutory provisions take the place of the invalid provision.

Version of: 5 September 2026.