Legal notice

Information required by § 5 of the Austrian E-Commerce Act (ECG) and § 63 of the Trade Act (GewO), and disclosure under §§ 24 and 25 of the Media Act (MedienG).

Service provider, media owner and operator of the online shop

Name: Dimitri Korenev
Legal form: Einzelunternehmer
Business activity: Trade in goods, in particular handmade candles, yarn and textile work and decorative items (online mail order)
Address: Grabmayrgasse 2, Stiege 1, Tür 17, 1210 Wien, Österreich
Phone: +43 660 5752835
E-mail: shop@craftalux.at
VAT: Small business under § 6 (1) no. 27 of the Austrian VAT Act — no VAT is shown and no VAT identification number exists

Disclosure under §§ 24, 25 MedienG

The trader named above is the media owner, publisher and responsible for the content. This website is the shop of that business: it presents handmade products and serves their sale. It publishes no editorial content in the sense of a “large website”.

Consumer dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. Please address concerns and complaints directly to the e-mail address above — we aim to settle them quickly and without red tape.

The European Commission’s online dispute resolution platform was repealed by Regulation (EU) 2024/3228 and has not been in operation since 20 July 2025; a link to it is therefore no longer given. The Commission continues to list recognised dispute resolution bodies of the member states on its consumer portal.

Product safety information (Regulation (EU) 2023/988)

Every item offered in this shop is made by us by hand. The manufacturer within the meaning of the EU product safety regulation, and at the same time the responsible economic operator in the Union, is therefore:

Manufacturer: Dimitri Korenev, Grabmayrgasse 2, Stiege 1, Tür 17, 1210 Wien, Österreich
E-mail: shop@craftalux.at

Consumer information

Information on the right of withdrawal, deadlines, costs and refunds, together with the model withdrawal form, is available on the page Returns & Right of Withdrawal.

Data protection

The controller within the meaning of Art. 4 (7) GDPR for personal data processed on this website is Dimitri Korenev, Grabmayrgasse 2, Stiege 1, Tür 17, 1210 Wien, shop@craftalux.at.

Liability for the content of this website

We prepare the content of this website with care and keep it up to date. We cannot, however, guarantee that all information is complete, accurate and current, in particular where content originates from third parties.

As a service provider within the meaning of § 17 ECG we are not obliged to monitor third-party information transmitted or stored by us, or to investigate circumstances indicating unlawful activity. Statutory obligations to remove or block content remain unaffected. If you notice incorrect or unlawful content, please send us a short message — we will check and remove it promptly.

This website contains links to external sites whose content we cannot influence and for which we accept no liability. No infringements were apparent when the links were set. Should any become known to us, we will remove the link promptly.

All content on this website — texts, product photographs, graphics and design elements — is protected by copyright. Reproduction, distribution, adaptation or other use, in particular republication on other websites or platforms, requires our prior written consent.

The product photographs show our own work; the image rights belong to the trader named above. Unauthorised use will be pursued legally.

Last updated: 5 September 2026.